Gift of Time truly values our customers, guests and visitors. To better serve you in your online shopping experience we have outlined our company policies. As always, if you have any questions please feel free to contact us. We also welcome your comments and feedback as to how we can better serve you. Our commitment to customer service is one of the main reasons why many of our customers keep coming back. Moreover, our professional expertise ensures that you are well informed and advised.
Free In-Home Grandfather Clock Set-Up:
All grandfather clocks on our site ship for free anywhere within the Continental U.S.. Additionally, grandfather clock orders over $3,500 are also eligible for free in-home set-up. After grandfather clocks are delivered inside of the customer's home or office our staff will then make arrangements for us, or an authorize a service technician in the customer's local area, to come out and unpack and set-up the grandfather clock at the customer's home or office. An appointment will need to be scheduled after delivery has occurred with our staff or a local service technician.
Warranty:
Howard Miller, Kieninger, Ridgeway, and Comitti mechanical grandfather clocks come with a two year warranty. Cuckoo clocks also come with a two year warranty. All other Ridgeway, Howard Miller, Seth Thomas, Bey-Berk, Comitti and Rhythm clocks come with a one year warranty. Kieninger, Sternreiter, Alma Klokken, K. Mozer, Hubert Herr, Hekas, Timeworks and Rombach and Haas clocks come with a two year warranty. Hermle clocks come with a three year warranty.
All warranties are offered by the respective manufacturer or their North American distributors only and are limited and may be voided or extinguished by the manufacturers if the dealer its bought from purchased the clock three years ago or more. Generally, warranties are only extended to original purchaser or recipient. Please contact us, manufacture or distributor for specific details or copies of particular warranties prior to purchase, which should also be included with the clock.
Defects in any clock must be processed under the respective manufacturer's warranty, which may include and require the customer taking the clock to service representatives in their state and picking it back up after service at their cost or sending the clock back to us or the manufacturer with adequate insurance (shipping damage will nullify warranty and refund).
As an authorized service center for some of the leading manufacturers of clocks in the world, Gift of Time is authorized to service many warranties at the manufacturer's elect. Specifically, our authorization is for the service of many Howard Miller, Sligh and Ridgeway clock warranties that were purchased from us and those in our local area at the manufacturer's elect or the process of those warranties for those that cannot be serviced or repaired, such as some quartz clocks. Some quartz, battery-operated, clocks sold cannot be repaired or serviced. Please contact them or us for details. Proof of purchase from authorized dealer is required for warranty service. Save all original packing material, boxes, paperwork and packing slip invoices.
Antique Clocks:
Antique clocks and other used clocks were professionally serviced by our staff and are in working condition but due to the age and sensitivity of such timepieces they are not warranted.
Privacy Policy:
We will not sell or rent customers' personal information with third parties. However, some information may be shared for necessary or administrative purposes, such as for example order entry, order fulfillments, credit card authorizations or warranty service. Internet protocol addresses may be monitored on this site for security, abuse or administrative purposes and may be blocked at our discretion.
Additional:
Gift of Time reserves the right to change these policies and terms without notice. Not all items in-stock or offered in-store and full current product lines from each collection may not be listed or offered. Stock availability not listed for each clock. Some listed or offered items may not be part of current collection and not all models on display in store. Prices, product availability, product specifications and offers are subject to change without notice, as well as store hours. Actual finishes may vary from product photography. We will not be held responsible for typographical or photographic errors. Photographs are intended to be representative and may not reflect the actual product being offered. Batteries not included unless specified and not all battery brands may work with all brands of quartz clocks, which may therefore require the purchase of additional batteries not sold here. Chiming clocks will also be noted in the product descriptions. Special order requests may have additional requirements.
The domain name giftoftimeclocks.com, also referred to as Gift of Time Clocks, represents Gift of Time's official website. We are a member of the National Association of Watch and Clock Collectors, Inc. and use of their logo does not represent their support or endorsement. Credit card charges will appear as Gift of Time and checks should be made payable to Gift of Time. Gift of Time not liable for errors in pricing or product description and such errors will not be honored.
Products with an availability inquiry request and those with no stated purchase price may no longer be available or offered and may require calling us for information. The manufacturers and their agents or distributors may offer additional products or have different policies or qualifications to their products outside of the U.S..
Acknowledgement:
Use of this site and any purchase shall constitute acknowledgement and consent to these terms and our shipping policy.
